Inbound and Outbound Customer Service

Location:
Budd Lake New Jersey
Job type:
Contract
Position:
6
Posted date:
2/24/2015

Taking inbound and maing outbound customer service calls while doing data entry between multiple screens.

  • Reps must have at least 2-3 years prior call center experience.
  • "Click to Chat" experience is helpful & will be majority of the case handling.
  • Must have true call center, real time data entry & multiple script/screen handling to be considered.

Requirements

  • 1-2 years of recent sales support or customer care experience in a call center environment a MUST!!
  • Ability to handle challenging consumers.
  • Excellent computer skills including the ability to type and navigate between screens while speaking with customers.
  • Excellent verbal and written skills.
  • Time management skills and ability to work independently.
  • Ability to multi task. 
  • Ability to learn about consumer products and policies.
  • Ability and willingness to adapt to a changing and fast paced environment.
  • Positive attitude.
  • A complete paid training and orientation program is provided.

Various Shifts Available:  

On-Site Inbound Handling Shifts:

  • 2:00pm to 9:00pm
  • 12:00pm to 5:00pm

Onsite Outbound Shifts:

  • 9:00am to 5:00pm

Work From Home Inbound Handling Shifts:

  • 12:00am to 8:00am
  • 5:00pm to 12:00am
  • 8:00am to 4:00pm - Saturdays and Sundays        

Training is conducted Monday - Friday 9:00am-4:00pm

Work from home must have quiet / uninterruptable work area with high speed internet & dedicated LAN line to be supplied / maintained by the employee.

Qualification & Skills :

Responsibilities & Duties :

Required Skills : Customer Service, Comfort on the Phone, Computer Skills, Call Center Experience